Finally started feeling better and things crazy at work. Went from less than 20 hours/week before Christmas to having one employee quit and another have emergency surgery and can't return to work until end of Feb.
Got 4 hours of overtime the first week of January, then with the storm - worked one day when the surgeries were closed and then we called in another vet and changed Thursday to a 2 doc day got some of the 3 CXL'd days rescheduled. With new systems in place, not enough employees & no volunteers - we all worked a full 12 hours (vets didn't, of course)... Next week is looking to be 7734 - and our office manager is scrambling to go thru 20 applications (some didn't even qualify to get called back - have no idea why? just overheard something probably shouldn't have...). At least I will be making 2x more than what I had been, but man o man - TIRED...
It's always been a big deal when phone calls don't get returned and in the past, I've been reprimanded for that as well as asked/gone over ways to make them smoother, go faster... So when phone calls are left in our voice mail log, i feel mega guilty for not calling people back! So mentally, there's been stuff going on, too, with not enough people to get everything done. Didn't help - phone system changed before Christmas, we just got used to it and the phone company did updates last week. Called said everything good - bout our main phone line didn't come back on line. Everyone told our message boxes full (NOT) - and some were calling back on the after Surgery line... Made things rough.
Then there's the normal "idjits" that didn't understand why the clinic was CLOSED for 3 days (they made it in - why couldn't everyone?). No understanding for the vet that comes from the NORTH of us do do THEIR PETS at 1/3 the cost OR to anyone who isn't directly off the highway, with roads still closed due to ice. GEEZ!
And the no-shows now - all folks that get their "blankety-blankin'" surgeries for free (we may start charging a $25 fee to them now because of the ones who have "ruined it" for the rest. It sucks when you have 2 vets scheduled and there are enough no-shows to send one + employees home due to not enough work that day. Happened several times in the 8 days of work before Christmas - made for short paychecks for the rest of us). I was ready for a "real" drink on Thursday by noon... Kinda glad they needed help to recover dogs after surgery - gave me a break from listening to the complaints, LOL.
Chylly doing OK. No, haven't really done anything with her lately. She did get her hooves trimmed yesterday.
